How do I access Libraries West?
You can access by clicking the ‘Order a Book’ button on our home page or by going to www.librarieswest.org.uk on any device.
Alternatively, the app is really easy to download on your phone or tablet and allows you access to all the information you might need.

Which library cards can I use?
Bath & North East Somerset, Bristol, Somerset, North Somerset, South Gloucester, Dorset & Poole.

How do I order a book?
Click the ‘Order a Book’ button on our home page, Log in at the top of the Libraries West page with your library card number & pin.

I have forgotten my pin
Contact us at info@chewvalleylibrary.org.uk. It is easy to reset.

How do I know when my books are due back and how can I renew?
Following the ‘Order a Book’ button on our homepage, log in to Libraries West and go to my account, this will show all books loaned to you, any reservations and you can renew from there.

How long can I borrow a book for?
Three weeks but can renew after that unless someone else has requested the book.

How many books can I borrow?
Up to 20.

Do you take donated books?
Unfortunately at this time we cannot take donated/second hand books.

I have received correspondence from the library service that I am unhappy about or do not agree with.
Please come and talk to us about your particular circumstances, our library staff can sort 99% of all problems out swiftly.

Can I ring to reserve an item instead of using the website?
Follow the steps listed in the image below & be sure to specify Bishop Sutton is the library branch you wish to collect from.